Online Casino FAQ

1. What is an online casino?


Online casino is a website to gamble in your browser or downloadable casino client. Online casinos offer multiple games, including roulette, Black Jack, various table games, lotteries, KENO, and, the most popular one, slot machines.


Can I play with real money?


In most of the online casinos you can play both with real and fun money. You can go to real money play right after you make a deposit.


If you want to check a casino with fun money before you make a deposit, you should know that RNG (stands for random number generator) may be different for real and fun money. Typically, you win more when you play with fun money, which may be misleading.


Can I win in an online casino? Is the game fair?


You can win a lot of money in an online casino indeed, but everyone knows it’s impossible to win in a long run (unless you win a seven-figure jackpot).


The game is always fair in licensed casinos; all wins are truly random. That’s why one shouldn’t believe in “winning strategies” as they don’t exist.


Are there any unfair casinos?


Unfortunately, there are many websites on the internet pretending to be online casinos when actually they are not. In fact, they just steal your money without any possibility to win or withdraw any funds. It’s not hard to figure them out; quite often they have poor design, low-quality fake slots and bonuses which are too great to be real.


Some of the fake casinos are more advanced, it may be pretty hard to identify them. The first thing to look at is a license and physical address. This information should be available on the main page of the casino in the bottom; it can also be presented upon your request to the live chat. If you can’t find this information, most likely it is a fake casino and it may be dangerous to deposit your money to this casino.


2. Technical details


How do online slots work?


When you play at a popular casino, the game is processed on software developer servers. The most popular developers are Microgaming, NetEnt, Playtech, Novomatic, and others. Thus players are guaranteed certain return of their investments to a particular slot; a casino can’t affect wins or loses in any way.


Progressive jackpot slots are to be mentioned here. The jackpot may vary from several thousands to seven-figure sums. Jackpot slots have common pool and the jackpot itself is a part of all investments players make to this slot.


However, fake casinos use script slots and process the game on their own servers. The RTP, payouts, and bonus games can be adjusted by casino managers. The absolute majority of fake casinos use script software. If you want to play on such website, try to find some reviews about this casino from reputable sources before you make a deposit.


What is a slot RTP?


RTP is a total percentage of invested money a slot returns to players as winnings. In other words, if a slot has RTP=95%, in a long run it will be paying $0.95 for $1 invested in it. NetEnt and Microgaming have the highest RTP among the other software developers, 96% in average.


3. How to choose an online casino


Key criteria to check when choosing an online casino


Before you make a deposit, please, check all of the following:


  • Casino has good reputation, doesn’t have any withdrawal-related issues or other dark facts in its history;
  • Casino has a license. A physical address is considered to be another positive factor;
  • Your country is accepted by this casino; otherwise, if you win, you won’t be paid anything but your deposit back;
  • Casino offers bonuses for the players from your country;
  • Casino offers a first deposit bonus;
  • Casino supports payment services you use.


Additional criteria to check when choosing an online casino


  • Withdrawal processing times (how fast and on which days of the week they process payments);
  • Minimal and maximal allowed deposit;
  • Your preferred currency;
  • Additional bonuses, cashback, loyalty program.


4. Creating an account and making a deposit


Most often the form to fill up is fairly simple and clear for anyone. Be sure to use correct data when filling up the form not to get into trouble when withdrawing your funds.


Registration process and personal data security


All personal details you enter to the registration form are highly confidential. You don’t have to worry about that, it is simply necessary to confirm your identity.


If you face any difficulties while filling up the registration form, contact the casino support. The best and fastest way to do that is to contact the live chat.


Making a deposit


You have to decide upon your deposit method to start. The most popular methods include VISA, MasterCard, Skrill, Neteller and other payment systems.


Follow the instructions on your screen to make a deposit.


The funds will be deposited to your account instantly; you can proceed to play right after that.


5. Online casino bonuses


Casino bonuses enable player to receive extra funds and free spins for certain games.


Types of bonuses


There are several types of bonuses, including deposit, no deposit bonuses, and cashback.


Deposit bonus (extra funds or free spins) is awarded when you deposit required sum. Typically, the best bonus is awarded upon your first deposit.


No deposit bonus is awarded by some casinos upon registration or a manager decision.


Advice: if you lose big money, don’t hesitate to ask the casino support for no deposit extra funds or free spins.


Cashback is a return of a certain percentage of money you lose in a stated period. For example, you lost $500 during the past week. If your cashback is 5% you get $25 as a cashback.


How do I choose a bonus?


Before you accept a bonus offer, study the bonus terms closely. Check wagering requirements (bonus sum x number = sum you must wager before you’ll be able to withdraw your funds), maximal allowed withdrawal, maximal allowed bet, and restricted games.


What is a wager?


Wager is a multiplier which shows how many times you must place the bonus amount in bets before you’ll be able to withdraw any winnings. The average wager value is 20-40; the bigger it is the harder it will be for you to fulfill the wagering requirements; the lower the wager is the better for you.


Attention! Things to focus at!


It is crucial to study and follow the bonus terms.


The main points are:

  • Wagering requirments;
  • The time you have to fulfill the wagering requirments;
  • Maximal allowed bet – a limit for a single bet you are not allowed to exceed while playing with bonus money.
  • Restricted games – a list of games you are not allowed to play with the bonus money.


In case of violation of above-mentioned rules there is a high chance that your bonus and all winnings will be canceled!


6. Account verification


Why to verify an account?


You must verify your account in order to be able to withdraw any funds. There is a number of reasons for that, like prevention of minors in casinos or multiple accounts created by one person.


What documents are required for verification?


The standard set of documents for online casino verification includes:

  • Scan/photo of your passport;
  • Photo of you banking card used to make deposits;
  • Utility bill or other proof of address.


7. Possible issues with a casino


Payment delays


Any, even the best casino, can delay your payment. If you have a verified account and haven’t violated any of the casino terms, your withdrawal won’t take more than several days.


Many casinos delay withdrawals of big sums on purpose for a player to lose the money. Try to wait out the withdrawal period and don’t play at casinos during this time at all.


Account block and termination


There is only one reason for your account to be blocked – violation of casino terms.


The most common violations are:

  • Multiple accounts – one person having multiple accounts in a certain casino;
  • Fake personal details – wrong name or address;
  • Bonus abuse – violation of casino bonus terms.