What should be done when a player abuses bonuses (2)

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  • Example 3
“If it appears that you are participating in strategies that we in our sole discretion deem to be promotional abuse or irregular playing we reserve the right to deny, withold, revoke or withdraw your entitlement to any promotion, winnigs or bonus or terminate your access to the website and block your account. In such circumstances we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.”

There are many things to point out in this example, but we will focus on the fact that there are no exact definitions here. The casino does not even forbid specific activities or betting patterns, so this rule can be used to cancel the winnings of anyone that has used a bonus.

Instead, forbidden activities and betting patterns should be defined in more detail, so that players know what they can and cannot do when playing with a bonus. However, even when these are defined in detail, the casino should still pay out the winnings and proceed the same way as described above, after the first example.

  • Example 4
“A user who makes many different bets, each of which has minimum expectation to win, in order to receive an increased bet volume with minimal loss of balance, will be suspected of abuse a bonuses and will be instatntly excluded from current and subsequent bonuses.”

Again, it is not acceptable to cancel the player's winnings from the current bonus. Additionally, all casino games have a house edge, so the casino is profitable even when players place low-risk bets. In fact, this rule will not stop bonus abusers. It will actually limit recreational players the most.

Casinos should focus on adjusting other bonus rules to make bonus abuse more difficult or not profitable, as well as improving the mechanisms used to identify bonus abusers, so that recreational players are not mistakenly flagged as bonus hunters.